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Logo of La Diligence Obernai depicting a stagecoach pulled by a horse
Village square with traditional buildings lit up, central tower, and statue adorned with flowers
Exterior of a hotel with traditional facade, interior with reception, wine glass and bedroom with bed
Hotel room with double bed, sofa, bathroom, and geometric wall decoration
A restaurant with set tables, a server preparing desserts, and a customer working on a laptop.
A cobblestone street with a centrally lit monument, a bar with a server, a building with the sign "Hôtel Diligence", pastries, and a woman working out in a gym.
View of a Gothic cathedral with two pointed spires, a terrace café with a wine bottle and glasses, a person eating a pastry, a living room interior with books and a coffee logo on a window
Panoramic view of a hilly landscape with distant mountains, traditional timber-framed buildings, and a partly cloudy sky
A traditional building with a pointed-roof tower, a statue, and a castle in the background, a bottle of champagne and glasses on a table.
Traditional village with timber-framed houses lit up at night and lush countryside under a clear sky
Champagne bottle, two flutes, a bouquet of white roses, and pastries on a table in a hotel lobby with sofas and a reception desk.
Collage of four images showing the interior of a café with a bartender preparing drinks, a customer reading a newspaper, a coffee cup with a cake, and a detail of the coffee cup.

Politique de confidentialité

Pursuant to Article 6 of Law No. 2004-575 of 21 June 2004 on Confidence in the Digital Economy (LCEN), it is specified that our website is published by SAS CV.

Introduction

In connection with the use of its services, and in particular the services accessible on its website, mobile site, online shop, and mobile applications, SAS CV, acting as data controller, may collect and process personal data concerning you.

We are committed to complying with the rules on the protection of the privacy of prospects and visitors to our sites: website, mobile site, online shop, and mobile applications. All processing of personal data carried out in connection with the accessible services complies with the applicable local regulations on the protection of personal data, and in particular the provisions of the amended French Data Protection Act (“loi informatique et libertés”) of 6 January 1978 and the General Data Protection Regulation (EU Regulation 2016/679) or “GDPR”.

1 – What are our commitments regarding the protection of personal data?

SAS CV undertakes to guarantee a high level of protection for the personal data of its customers, prospects, users of its sites (website, mobile site, online shop, and mobile applications), and any other person whose personal data it processes.

SAS CV undertakes to comply with the regulations applicable to all processing of personal data that it carries out:

• Your personal data is processed lawfully, fairly, and transparently;

• Your personal data is collected for specified, explicit, and legitimate purposes, and is not further processed in a manner incompatible with those purposes;

• Your personal data is kept in an adequate, relevant manner and is limited to what is necessary in relation to the purposes for which it is processed;

• Your personal data is accurate, kept up to date, and all reasonable measures are taken to ensure that inaccurate data, having regard to the purposes for which it is processed, is erased or rectified without delay.

SAS CV implements the appropriate technical and organizational measures in order to guarantee a level of security appropriate to the risk inherent in its processing operations, to meet regulatory requirements, and to protect the rights and data of the data subjects from the design stage of the processing operations.

Furthermore, SAS CV contractually imposes the same level of personal data protection on its subcontractors (service providers, suppliers, etc.).

2 – What personal data do we collect?

A – Depending on the purpose of the collection

The personal data we collect varies according to the purpose of the collection and the Service we provide to you.

Generally, we may collect the following categories of personal data directly:

a) personal contact details, such as your surname, first name, email address, postal address, and telephone number(s);

b) the credentials used to access your online account, i.e. the username and password. This is necessary for us to create a personal user account;

c) exchanges with us, which may include the details of conversations via chat or customer service;

d) demographic information, such as your age, gender, and lifestyle preferences (including your favorite products and the interest you take in them);

e) browsing histories, such as the pages visited, the date of the visit, the location during the visit, or the IP address;

f) payment-related information when a purchase or booking is made on one of our sites, online shops, or applications. Generally, the invoice is issued in your name, with your billing address and payment data such as your credit card or bank account.

We may also collect personal data concerning you indirectly when you share content on social networks, websites, shops, or applications relating to our products and services, or when you respond to our posts and promotional announcements on social networks.

B – Personal data concerning minors

SAS CV does not collect or process personal data relating to children under 18 without the prior consent of the parents or holders of parental responsibility over the child.

If personal data concerning children is collected via our sites (website, mobile site, online shop, and mobile applications), the parents or holders of parental authority have the option of objecting to this by contacting us at the address indicated at the bottom of this page.

3 – How is personal data collected?

A – Means of collecting your data

In the course of our relationship, you may provide us with your personal data by various means, and in particular on our sites (website, mobile site, online shop, and mobile applications) during your internet browsing, purchases, and bookings, by completing the various collection forms, when subscribing to the e-newsletter, when creating an account, when submitting an application, when posting comments on our social network pages, when establishing any contact with our establishment, or when you transmit your personal data to us in any other way.

B – IP address

The IP address is a series of numbers that is automatically assigned to your computer by your internet service provider each time you connect. With each of your requests on the site, our servers record the trace of your visit. We collect IP addresses in order to analyze trends on the site. We do not transmit any information that would enable you to be identified, which means that your session will be recorded but will remain anonymous to us. We may use your IP address in cooperation with your internet service provider to identify you in the event that we need to enforce the terms of use to protect our services and customers, or in compliance with the laws in force.

C – Cookies

In order to constantly improve the quality of the services offered on our sites (website, mobile site, online shop, and mobile application) and their suitability for your expectations, SAS CV may use “cookies”, text files used to identify your device when you connect to one of our services. The placement of a cookie or tracker on your device (computer, tablet, smartphone, etc.) allows SAS CV to collect information and personal data, depending on your device’s settings.

Types of cookies used:

a) Cookies essential to the use of the site. They allow you to use the main features of the site, such as the purchase or booking of services, for example. By disabling the use of cookies, you will no longer be able to benefit from these features. The information retained cannot be used for commercial purposes.

b) Site performance cookies. Performance cookies allow us to optimize our website and to detect any technical problems you may encounter. They allow us to collect information about how you use the site, in particular the number of visits per page, the number of error messages displayed, the time spent on a page, or the number of clicks on an area of the site. The information retained cannot be used for commercial purposes.

c) Functionality cookies. These cookies allow the site to remember the choices you have made (such as your username, the chosen language, or the region where you are located) and to provide more precise and personalized features. These cookies may also be used to remember changes made by the user, such as the text size or font. They may also be used to provide services you have requested, such as watching a video or leaving a comment on a blog. The information collected by these cookies may be anonymized and cannot track your browsing activity on other sites. By using our website, you agree to receive this type of cookie on your device.

d) Advertising and marketing cookies. These cookies collect information about your internet browsing habits in order to offer you advertisements that are tailored to you and match your interests. They also make it possible to limit the number of times you see an advertisement and help us assess the effectiveness of our advertising campaigns. They are generally installed by advertising networks with the authorization of the website operator. They record visits made to a site and share this information with other companies (advertisers, for example). Targeted or advertising cookies are often linked to site features provided by the partner company. The information is collected and shared with third parties to offer audience targeting and optimization solutions for advertisers and publishers. No personal data is collected, and an individual cannot be identified via the data collected.

e) Cookies from third-party websites and social networks. Our website contains links and/or content pointing to other sites and social networks, and we do not know which cookies are used by them. To find out more, please consult the information provided by these third-party sites and social networks about their own cookies.

D – Respect for your privacy

We are committed to protecting your privacy and comply with the following two principles.

• We do not associate any information with your cookies that would enable you to be identified directly and personally. Cookies in no way make it possible to know your address, date of birth, telephone number, or any other information that would identify you.

• We do not provide any personal information to advertisers or to third-party sites that display our interest-based advertisements.

If your computer or mobile is used by several people, or if it has several browsing programs, it is possible that the content displayed to other users may match your preferences. If you wish, you can change your browser settings.

For more information on how cookies and targeted advertising work, you can consult the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.

E – Links to third-party sites

Our sites (website, mobile site, online shop, and mobile applications) may contain links redirecting to third-party websites.

We disclaim all liability for the collection, use, management, sharing, or disclosure of data and information by these third parties.

The communication of information on third-party sites is governed by the privacy policy and terms of use of those sites. We recommend that you read the privacy policies of these websites before submitting any personal information.

4 – What are the data likely to be collected used for?

Your data is mainly used for the purposes of booking and purchasing (provision of services, specific services, and products), prospecting, customer loyalty, engagement, commercial information, satisfaction surveys, organization of prize competitions, new services and products intended to improve your customer experience within our establishment, statistical studies, recruitment, after-sales service, and the handling of your requests and/or complaints. In addition to cases where your consent has been obtained (in particular to communicate personalized offers to you), the processing of your data for the various purposes mentioned above is in particular necessary:

• To ensure the performance of the service contract;

• To comply with a legal obligation;

• For the purposes of the legitimate interests pursued by our establishment (in particular developing new services and offers, improving customer service, etc.).

More specifically, your data is used:

• To allow you to benefit from all the services or offerings available on our establishment’s website, mobile site, shop, and mobile applications: creation of a user account, e-newsletter, management of bookings, assistance and complaints, management of loyalty programs, etc.;

• To allow you to browse our websites;

• To best match our information, notifications, offers, and other forms of services to your interests;

• To facilitate the completion of administrative formalities relating to booking and purchasing.

5 – How long is your data kept?

SAS CV undertakes to keep your personal data for a period not exceeding that necessary for the purposes for which it is processed.

The retention periods are defined according to the processing purposes implemented by SAS CV and take into account, in particular, the applicable legal provisions imposing a specific retention period for certain categories of data, any applicable limitation periods, and the recommendations of the CNIL concerning certain categories of data processing.

6 – Who may have access to your personal data?

A – Recipients of your data

The data collected on our website, mobile site, online shop, and mobile applications may be communicated to our internal staff or to its ancillary service providers (subcontractors, service providers, banks) in connection with the performance of all or part of the services referred to above. We remind you that, in this context, SAS CV requires its service providers to implement strict measures for the confidentiality and protection of this data.

B – Transfers of data outside the European Union

Personal data may be processed outside the European Economic Area (EEA). If this is the case, SAS CV will make every effort to ensure that this international data transfer has an adequate level and adequate guarantees of security.

7 – How to exercise your rights?

In accordance with the applicable regulations on the protection of personal data, you may, at any time, exercise your rights of access, rectification, and deletion of data concerning you, as well as your rights to restriction of and objection to the processing and to the portability of your personal data.

In addition, you are legally entitled to lay down guidelines relating to the fate of your personal data after your death.

Furthermore, any person who was a minor at the time of the collection of their personal data may obtain the erasure of that data as soon as possible.

These rights are exercised by post to the following address:

SAS CV 23 Place Du Marché 67210 OBERNAI France sleep@hotel-diligence.com

In this context, we ask you to please accompany your request with the elements necessary for your identification (surname, first name, email) as well as any other information necessary to confirm your identity. You also have the right to lodge a complaint with the French National Commission for Data Protection and Liberties (CNIL) in the event of a breach of the applicable regulations on the protection of Personal Data, and in particular the GDPR.

8 – IT security / Securing of transactions

Ensuring the security and confidentiality of the personal data you entrust to us is a priority for SAS CV. We therefore implement all useful technical and organizational measures, having regard to the nature, scope, and context of the personal data you provide to us and the risks presented by its processing, to preserve the security of your personal data and, in particular, to prevent any accidental or unlawful destruction, loss, alteration, disclosure, intrusion, or unauthorized access to this data.

We offer you a secure online payment system using the latest technologies in force.

SAS CV strives to combat identity theft practices on the internet. This is why, for example, we use a system to detect fraudulent payments made by bank card. This system is intended to protect you in the event of the loss or theft of your bank card.

The security and confidentiality of personal data rely on the good practices of everyone. This is why we invite you not to disclose your passwords to third parties, to systematically log out of your profile and your social account (in particular in the case of linked accounts), and to close your browser window at the end of your working session, particularly if you access the internet from a computer shared with other people. In this way, you will prevent other users from accessing your personal information.

9 – Contact us

For any additional questions relating to this policy or to the way in which SAS CV processes your personal data, we invite you to contact us at the following address: sleep@hotel-diligence.com

10 – Amendments to the statement

SAS CV reserves the right to adapt the personal data protection policy. When we make substantial changes to this Statement, we publish a link to the Statement on the home page of our site.

11 – Objection to telephone canvassing

Users have the option of registering on the list of objection to telephone canvassing by going to the following link: https://www.bloctel.gouv.fr/